Login support includes everything in extended email support with
these additions:
-
Your email will be dealt with even before mail from extended email
support users.
-
Your suggestions for the further development of MySQL will
be taken into very high consideration. Realistic extensions that can be
implemented in a couple of hours and that suit the basic goals of
MySQL will be implemented as soon as possible.
-
If you have a very specific problem, we can try to log in on your system
to solve the problem ``in place.''
-
Like any database vendor, we can't guarantee that we can rescue any data from
crashed tables, but if the worst happens we will help you rescue as much as
possible. MySQL has proven itself very reliable, but anything is
possible due to circumstances beyond our control (for example, if your system
crashes or someone kills the server by executing a
kill -9 command).
-
We will provide hints on optimizing your system and your queries.
-
You are allowed to call a MySQL developer (in moderation) and
discuss your MySQL-related problems.
